Help Center
Search the knowledge base, explore implementation guides, and connect with ContractShield specialists the moment you need assistance.
Launch concierge
Every new account gets a ContractShield specialist to configure workspaces, migrate data, and run live trainings in week one.
Priority response SLAs
Critical incidents reach our on-call team in under 15 minutes with 24/7 coverage for production-impacting events.
Weekly workflow clinics
Join open office hours to review updates, refine estimating processes, and swap field best practices with other ContractShield teams.
Need hands-on help?
Submit a ticket inside the platform or call +1 (888) 555-2540 for production-critical issues. Launch customers also receive a dedicated Slack channel for real-time collaboration.
- • Onboarding office hours every Tuesday & Thursday
- • Personalized workspace audits for Regular & Pro customers
- • Success metrics reviews at day 30, 60, and 90
Help Center
Find answers to common questions and learn how to use the platform
Need more help?
Can't find what you're looking for? Contact our support team for assistance.
Prefer to talk to someone?
Our support specialists are available by phone from 6am–9pm Pacific with 24/7 coverage for urgent incidents.